FAQ – GOOD AMERICAN

Limited Time: 40% Off Select Styles | Code: FLASH40

Where I can shop?

USA

Good American is sold exclusively online at goodamerican.com, and through select retail locations Nordstrom, Bloomingdale's, Saks Fifth Avenue, Evereve, Anthropologie, Dillard's, Von Maur, Shopbop, and Revolve stores.

Good American @ Century City Mall - Los Angeles, CA

COMING SOON

Good American @ Caesars Forum - Las Vegas, NV

INTERNATIONAL

AUSTRALIA

David Jones

The Iconic

CANADA

Holt Renfrew

Hudson Bay

CHINA

Lane Crawford

HONG KONG

Lane Crawford

IRELAND

Brown Thomas

ISRAEL

Factory 54

KUWAIT

Bloomingdale's

Ounass

MEXICO

El Palacio de Hierro

SWEDEN

NK store

H&M

TAIWAN

Asport

QATAR

Galeries Lafayette Doha

Ounass

Anthropologie

Browns

END Clothing

Fenwick

Harrods

John Lewis

Net-A-Porter

Reiss

Selfridges

UAE

Bloomingdale’s Dubai

Harvey Nichols Dubai

Ounass

*available at select locations

Do you offer plus sizes?

We've engineered the best fits possible and reinvented the classics in an inclusive size range from 00-32 Plus.

What are my payment options?

We accept Visa, MasterCard, American Express, and Discover cards. Payment is only debited once your order has been shipped. Amazon Pay and PayPal are both supported options at the checkout. You will be redirected at checkout and once the transaction is complete you will then return to goodamerican.com.

We also accept Klarna, where you can pay in 4 interest-free installments. Click here to learn more about Klarna.

We also accept AfterPay, where you can pay in 4 interest-free installments or pay monthly. [Click here](/content/pages/afterpay-info "AfterPay info"/index.html) to learn more about AfterPay.

Do you sell Gift Cards?

Yes, to purchase electronic gift cards, click here. eGift cards are delivered to the buyer by email and contain instructions for the recipient to redeem at checkout. There are no additional processing fees. eGift cards must be purchased on their own. Your order should not contain any other items.

PLEASE NOTE: eGift cards can not be returned and are non-refundable. eGift cards can only be purchased in USD.

Am I elegible for a price adjustment?

We are able to honor price adjustments for orders placed within seven (7) days of the markdown. Price adjustments can not be combined with another promotion. If a discount code was applied at the time of purchase and the item is reduced, your order is not eligible for a price adjustment. Additionally, price adjustments can only be honored if the specific size and color of the product are still in stock and available on the website for purchase. Price adjustments will be issued in the form of a refund back to your original form of payment.

What if my item is faulty?

If your item is faulty upon receipt, you may return it for a refund. Log in to our returns portal for U.S. orders, or for orders outside the country:

International order start your return here.

You must select the reason "Product is Defective" and add comments as to why the item is faulty. Goods are classified as faulty if received damaged, or if a manufacturing fault occurs within 60 days of purchase. After 60 days from your order date, items are not considered faulty and are a result of normal wear and tear.

If you need additional help with your faulty item, contact us.

Do you ship internationally?

Yes, we ship to most regions. We have partnered with Global-E to offer the best possible international shopping experience by providing competitive shipping options and country-specific pricing. Select your desired country from the footer to begin shopping.

We offer a variety of standard and express shipping options depending on the destination country. Available shipping options will be presented during checkout. All applicable duties (customs tariffs) and taxes (VAT) will be calculated and paid up-front during checkout (DDP). There will be no additional charges upon delivery.

Depending on the destination country and shipping method chosen, international orders can take between 1-12 days depending on shipping selection at checkout. Express will usually be 1-5 days, Standard will be 5-12. Transit time will be displayed at checkout.

Why should I create an account?

Track your orders and review past purchases
Save your addresses for quicker checkout
Manage your account details, address book, and email preferences

Do you have an affiliate program?

If you are interested in participating in the GOOD AMERICAN affiliate program, you can apply here.

How do I unsubscribe from email or text messages?

To unsubscribe from marketing emails simply click unsubscribe at the bottom of any email. Your request will be processed within 3-5 business days.

To unsubscribe from text messages/SMS:

In the US, simply reply STOP to the number 75743

In Canada, simply reply STOP to the number 1-855-994-5544

In the United Kingdom or Australia, simply click the unsubscribe link in the text message you received.

For further assistance please contact us.

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